Important Information and Resources for Customers
At SouthEast Bank, your safety and security are our top priorities, and that promise extends to your personal well-being. This page includes the latest information on our branch service hours, contactless banking options and answers to frequently asked questions. We encourage you to visit this page often for the latest service updates from SouthEast Bank.
Update 12.31.20 — Please note that service within SouthEast Bank lobbies is currently by appointment only. If you would like to schedule an in-branch appointment, please call your local branch or visit the Drive Thru window to schedule a time. Scheduling a time to access your safety deposit box, open a new account or to speak with a banking expert will be staggered to protect our customers’ well-being during this time. For questions about the second round of Economic Impact Payments, please see our Economic Impact Payment FAQs below.
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Banking Services FAQs
What services can be performed in Drive Thru?
We've increased allowable Drive Thru activities including signing new account and loan documents, making commercial deposits and conducting other lobby-based transactions. If you've got large transactions or are depositing coinage, we ask that you use the service lane closest to the building.
What sanitation measures have been put into place at your branches?
The bank has installed a hand sanitizing station at each branch and requests that customers use the station upon entering and leaving the branch. Additionally, the customer service representative staff will sanitize the new account desk after every customer interaction.
Has Plexiglas® been installed to help protect staff and customers?
Yes. Out of an abundance of caution, the bank has installed Plexiglas® shields at all teller stations and on CSR Desks.
What if more than one customer is being serviced at a time?
Social distancing guidelines are in effect at each branch location. The bank has installed social distancing courtesy decals on the floor every six feet and asks that everyone practice social distancing. The waiting area furniture has also been repositioned to provide a minimum of 6 feet of clearance between customers.
Do I still need to wear a mask?
Wearing a mask in our lobbies is highly encouraged. Check your local regulations for if masks are mandatory in public spaces.
Economic Impact Payment FAQs
How much payment should I expect?
The amount each American is given is determined by your adjusted gross income, or AGI. You may be eligible to receive the full, $600 Economic Impact Payment if you meet the below conditions:
- You are not listed as a dependent on another person’s taxes
- Your adjusted gross income falls below the following threshold:
- Filing as an individual: $75,000
- Married couple filing jointly: $150,000
- Head of Household: $112,500
If you have qualifying dependents under the age of 17, you may also receive an additional $600 payment per dependent.
How can I claim my Economic Impact Payment?
Similar to the last round of payments, if you meet all the qualifications, you should receive the payment automatically. In fact, some people already report seeing the direct deposit payment in their accounts, and others will likely see the payment deposited after Jan. 3, 2021.
If you’ve set up direct deposit with the IRS while filing taxes, then you’re likely already eligible to receive the payment electronically. If you have not done so, you may receive a paper check or debit card via the US Postal Service, which will take longer to arrive. Initial delivery of paper checks began on Wednesday, December 30.
Should I contact my bank to check on payment?
While the SouthEast Bank Customer Care team is happy to assist with your banking questions, no action is needed from customers regarding their payments. Payment is automatic for individuals who are eligible. The IRS's Get My Payment tool is the most efficient way to check the status of your payment, and it will be activated later in the week. You may check the eligibility requirements by accessing the IRS’s press release here.
Can I register for direct deposit now?
During the first round of Economic Impact Payments, the IRS allowed eligible recipients to register for direct deposit. While the option has not yet been confirmed for this round of payments, many organizations expect it to become available soon.
Is my payment on its way?
The IRS will make the Get My Payment tool available later in the week. To review the status of your payment, visit https://www.irs.gov/coronavirus/get-my-payment.
Should I be wary of Economic Impact Payment scams?
As Economic Impact Payments are rolled out, be wary of scamming and phishing attempts. Your bank, the IRS or the federal government will never reach out to you via text, phone call or email about Economic Impact Payments.
Be sure not to give away personal information if you receive an unexpected communication. Instead, call your bank or financial institution at their direct line to find out if a message was real.
For Your Convenience
Bank from anywhere with the SouthEast Bank mobile banking app and southeastbank.com.
- check your balance
- pay bills
- deposit checks
- transfer funds
- set up text alerts*
- send person-to-person payments
If you've been affected by the Coronavirus and need assistance with your account, we request that you use our online and mobile banking, or reach out to our Customer Care team at: 1-844-732-2657.
Customer Care Hours of Operation
Monday - Friday: 7 am - 7 pm EST
Saturday: 9 am - 1 pm EST
We’re here to help. If you’re a loan customer experiencing financial difficulty due to the Coronavirus (COVID-19) outbreak, we want to help you find the best solution. Please contact your SouthEast Bank loan officer to discuss available programs.
For the latest information on the coronavirus, visit the CDC's website or the Tennessee Department of Health's website.
*Standard text messaging or data rates may apply.