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Notice from SouthEast Bank
CORONAVIRUS (COVID-19) PREPAREDNESS

At SouthEast Bank, your safety and security is what matters most, and that promise extends into your personal well-being. We're actively monitoring for the latest information on the Coronavirus (COVID-19) outbreak. Rest assured, Our Customer Care Center and all of our branches are open and serving our customers. If any updates occur, we will post them to this page.

 

Update 6.2.20 — Please note that all SouthEast Bank branches have resumed lobby hours. Additionally, our Athens, Decatur, Spring City, Cleveland, Cookeville (Willow Ave.), and Lenoir City branches now feature extended Drive Thru hours.

 

Lobby Hours Drive Thru Hours

Monday-Friday

8:30 a.m. to 4:30 p.m.

Monday-Thursday

8:30 a.m. - 5:30 p.m.

Friday

8:30 a.m. to 7 p.m.

Saturday*

8:30 a.m. to noon

*Note: Select branches are open on Saturdays. See Saturday business hours for your nearest branch here

 

The following procedures have been put into place to keep our customers and employees safe.

  • Increased allowable activities at the Drive Thru including signing new account and loan documents, making commercial deposits and conducting other lobby based transactions.

  • Created “Special Hours” for at risk customers (Tuesday and Thursday from 8:30 a.m. – 10:00 a.m.).

  • The bank has installed a hand sanitizing station and requests that customers use the station upon entering and leaving the branch.

  • The bank has installed Plexiglass shields at all teller stations and on CSR Desks.

  • The bank is encouraging all customers to wear masks in the lobby area.

  • The bank has repositioned waiting area furniture to provide a minimum of 6 feet of clearance between customers.

  • The bank has installed social distancing courtesy decals on the floor every six feet and asks customers waiting to use these as guides to help maintain appropriate distancing.

  • The CSR staff will sanitize the new account desk after every customer interaction.

  • The bank is encouraging alternate methods of banking interactions:

    • Using the bank’s suite of technology offerings including mobile banking, mobile deposit, Internet Banking, Person to Person Payments (P2P), internal transfers, bill pay, and the banks 24-7 telephone banking system.

    • Using the bank’s ATMs or the 50,000 Surcharge Free Allpoint ATMs.

    • Using the bank’s “On-Line Account Opening Solution” to open new accounts from the safety of your home.

    • Calling your personal banker to open an account, solve a problem or complete a transaction over the phone. They can have paperwork ready to be picked up in the drive thru so you never have to leave the safety of your home or car.

    • Call us to make a FaceTime appointment.

    • Call our Customer Care Center at 1-844-732-2657 (1-844-SEBANKS) for 7:00 a.m. – 7:00 p.m. assistance Monday – Friday, and 9:00 a.m. – 1:00 p.m. on Saturdays

 

Stimulus Check Information
We are experiencing high call volume for inquiries on the status of stimulus checks, which is causing longer than normal hold times. These payments are scheduled to be paid either by direct deposit or by check on a rolling schedule. Please visit this link (https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments) for additional information from the IRS.

Looking to confirm receipt of the payment to your account? To avoid long hold times, you can check your SouthEast Bank account balances and recent transactions through one of the following self-service systems:


Online Banking

  • Visit SouthEastBank.com and click “Login/SignUp” in the upper right hand corner

  • Follow the prompts to create your account if you do not have online banking

  • You will need your full account number to sign up online

 

Mobile Banking

  • Search SouthEast Bank in the App or Google Play Store

  • Install the app on your device

  • Complete the signup process

  • You will need your full account number to sign up online

 

Automated Telephone Banking

  • Dial 866.401.7328

  • Select Option 1

  • Enter Account Number followed by "#"

    • This should be the account you are expecting the stimulus check to be paid to

    • Your account number is easily found on the bottom of your checks next to the 9-digit routing number

    • Exclude any "0s" at the start of your account number, or the automated system will prompt you to re-enter it

  • Push "1" for Checking Account or "2" for Savings Account

  • Enter your Personal Identification Number followed by "#" (if you’ve never used telephone banking before, your PIN is the last 4 digits of your Social Security Number)

  • Select Option 2 for review recent transactions

  • Select Option 3 to begin hearing recent transaction

For your convenience

Bank from anywhere with the SouthEast Bank mobile banking app and southeastbank.com.
  • check your balance
  • pay bills
  • deposit checks
  • transfer funds 
  • set up text alerts*
  • send person-to-person payments

If you've been affected by the Coronavirus and need assistance with your account, we request that you use our online and mobile banking, or reach out to our customer care team at: 1-844-732-2657

Customer Care Hours of Operation

Monday - Friday: 7 am - 7 pm EST
Saturday: 9 am - 1 pm EST

Financial Difficulty?

We’re here to help. If you’re a loan customer experiencing financial difficulty due to the Coronavirus (COVID-19) outbreak, we want to help you find the best solution. Please contact your SouthEast Bank loan officer to discuss available programs.

 

 

For the latest information on the Coronavirus, visit the CDC's website, or the Tennessee Department of Health's website.

To find a SouthEast Bank branch nearest you, visit our locations and hours page.

 

An Important Reminder:

Although we may contact you by phone, text, or email, we will never initiate communication by asking for your account number, PIN, password, or other personal information.

If you are uncertain about the source of anyone claiming to represent SouthEast Bank, please call 1-844-SEBANKS.


 

*Standard text messaging rates may apply.