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A Letter from SouthEast Bank President Monty Montgomery
COVID-19 Update

Dear Customers,

I’m pleased to let you know our branch lobbies are open and available to regular customer traffic. I want to thank you for your support over the last several months as we’ve worked hard to serve you and do our part to protect our communities from the COVID virus. During this time, SouthEast Bank has continued to invest in our local branches and our virtual banking solutions to better serve you.

We’ve focused on strengthening our existing offerings and adding new services that make banking with us easier than ever. We are working hard to provide you with contactless banking access, whether we’re serving you in a branch, from the comfort of home or wherever you might be. Some of the options available to you include:

Our branch lobbies are fully open and ready to serve you. To better keep you safe, we clean the branches on the CDC - recommended schedule, our staff wears masks and we utilize Plexiglas® guards to provide a safe customer interaction.

We’ve expanded our Drive Thru offering. We are now providing a variety of services like replacement debit cards, accepting business deposits and signing paperwork through our Drive Thru. To facilitate convenience further, we are making an effort to keep all Drive Thru lanes open during business hours to reduce wait times.

While your local branch is always available for your calls, we have a Customer Care Center located in Knoxville, staffed with local SouthEast Bank employees ready to assist you. The Customer Care Center has extended hours for your convenience.

We continue to evaluate our customer service options and hours as local conditions change. The options above let you bank safer, easier and in the way that is most convenient to you.

Sincerely.

Monty Montgomery signature

Monty Montgomery, President

 

Customer Care Hours of Operation

Monday - Friday: 7 am - 7 pm EST
Saturday: 9 am - 1 pm EST

 

Banking options designed for your well-being.

    Branch Services

    We're now offering expanded Drive Thru services and in-lobby banking by appointment.

    Locate a Branch

    Digital Banking

    Safe, secure and convenient. Perform almost all of your banking needs from your home, at work, or on-the-go.

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    Telephone Banking

    Retrieve instant account information 24/7 via any touch-tone phone. Call 1-866-401-7328 to sign up.

    More Information
    • What services can be performed in Drive Thru?

      We've increased allowable activities at the Drive Thru including signing new account and loan documents, making commercial deposits and conducting other lobby based transactions. If you've got large transactions or depositing coinage, we ask that you use the service lane closest to the building.

    • What sanitation measures have been put into place at your branches?

      The bank has installed a hand sanitizing station at each branch and requests that customers use the station upon entering and leaving the branch. Additionally, the customer service representative staff will sanitize the new account desk after every customer interaction.

    • Has Plexiglas® been installed to help protect staff and customers?

      Yes. Out of an abundance of caution, the bank has installed Plexiglas® shields at all teller stations and on CSR Desks.

    • What if more than one customer is being serviced at a time?

       Social distancing guidelines are in effect at each branch location. The bank has installed social distancing courtesy decals on the floor every six feet and asks that everyone practice social distancing. The waiting area furniture has also been repositioned to provide a minimum of 6 feet of clearance between customers.

    • Do I still need to wear a mask?

      Wearing a mask in our lobbies is encouraged. At this time, we are only requiring masks in Knox County per Knox County Department of Health guidelines.

     

     

     

    For your convenience

    Bank from anywhere with the SouthEast Bank mobile banking app and southeastbank.com.
    • check your balance
    • pay bills
    • deposit checks
    • transfer funds 
    • set up text alerts*
    • send person-to-person payments

    If you've been affected by the Coronavirus and need assistance with your account, we request that you use our online and mobile banking, or reach out to our Customer Care team at: 1-844-732-2657.

    Customer Care Hours of Operation

    Monday - Friday: 7 am - 7 pm EST
    Saturday: 9 am - 1 pm EST

    Financial Difficulty?

    We’re here to help. If you’re a loan customer experiencing financial difficulty due to the Coronavirus (COVID-19) outbreak, we want to help you find the best solution. Please contact your SouthEast Bank loan officer to discuss available programs.

     

     

    An Important Reminder:

    Although we may contact you by phone, text, or email, we will never initiate communication by asking for your account number, PIN, password, or other personal information.

    If you are uncertain about the source of anyone claiming to represent SouthEast Bank, please call 1-844-SEBANKS.

     

    For the latest information on the coronavirus, visit the CDC's website, or the Tennessee Department of Health's website.


    *Standard text messaging or data rates may apply.