Notice from SouthEast Bank
CORONAVIRUS (COVID-19) PREPAREDNESS
At SouthEast Bank, your safety and security is what matters most, and that promise extends into your personal well-being. We're actively monitoring for the latest information on the Coronavirus (COVID-19) outbreak. Rest assured, Our Customer Care Center and all of our branches are open and serving our customers. If any updates occur, we will post them to this page.
Update 3.19.20 — Beginning Monday, March 23, all SouthEast Bank branches will offer service by Drive Thru, or by appointment in-branch. For your convenience, personal and business customers can make the same transactions they’re used to performing inside our branches in the Drive Thru lanes. We appreciate your support as we strive to keep our customers safe and healthy.
For your convenience
Bank from anywhere with the SouthEast Bank mobile banking app and southeastbank.com.
- check your balance
- pay bills
- deposit checks
- transfer funds
- set up text alerts*
- send person-to-person payments
If you've been affected by the Coronavirus and need assistance with your account, we request that you use our online and mobile banking, or reach out to our customer care team at: 1-844-732-2657
Customer Care Hours of Operation
Monday - Friday: 7 am - 7 pm EST
Saturday: 9 am - 1 pm EST
We’re here to help. If you’re a loan customer experiencing financial difficulty due to the Coronavirus (COVID-19) outbreak, we want to help you find the best solution. Please contact your SouthEast Bank loan officer to discuss available programs.
Have Questions? Here's Additional Information.
Why are branch lobbies suspending services?
To protect our customers and employees and stay in compliance with social distancing guidelines set forth by the CDC and the Tennessee Department of Health, beginning Monday, March 23, all SouthEast Bank branches will offer service by Drive Thru, or by appointment in-branch only.
What services will be provided in Drive Thru?
Personal and business customers can carryout their normal banking transactions. If you’re depositing coins, we ask that you use the Drive Thru lane closest to the building. Drive Thru “tubes” cannot transport coins due to their weight.
Can I deposit coins?
If you’re depositing coins, we ask that you use the Drive Thru lane closest to the building. Drive Thru “tubes” cannot transport coins due to their weight.
I’m a business with a large deposit, what do I do?
If you’re a business customer, you may carry out your banking transactions just as you would in the lobby. We ask that for large deposits and those with coinage, you use the Drive Thru lane closest to the building. Alternately, you can call your local branch to schedule an in-person appointment.
How do I schedule an appointment?
If you would like to schedule an in-branch appointment please call our Customer Care Center at 1-844-732-2657 to be connected with your local branch, or visit the Drive Thru window to schedule a time.
What time slots are available for appointments?
Scheduling a time to access your safety deposit box, open a new account or to speak with a banking expert will be staggered to protect our customers’ well-being during this time. Please call your closest branch to make an appointment.
When will lobbies reopen?
We are continuing to monitor the Coronavirus (COVID-19) outbreak and are following guidelines set forth by the CDC and the Tennessee Department of Health. As soon as it’s safe to do so, we will open our lobbies to customers. Visit our Coronavirus Preparedness webpage and follow us on Facebook for the latest developments.