Holiday Closure: Please note that all SouthEast Bank branches will be closed on Wednesday, June 19th, in observance of Juneteenth.

How to Enable Face ID on the SouthEast Bank Mobile App

How to Enable Face ID on the SouthEast Bank Mobile App

If you would like to enable Face ID or other biometrics on the SouthEast Bank mobile app, please read the following instructions.

Step 1: Open the SouthEast Bank mobile app. If you haven’t downloaded it yet, please click here

Step 2: Tap “Face ID” located below the “Log In” button.

Step 3: Read the prompted text, and select “Enroll Now”.

southeast bank mobile app face id enable

Step 4: Enter your login ID and passphrase to confirm activation of Face ID. Click “Authorize”.

southeast bank mobile app face id enable

You’re all set! Next time you log in to the mobile app, tap “Face ID” to utilize the feature if not prompted automatically.

If you have any issues, please contact our Customer Care Center at 1-844-732-2657.

Forgot Your Login ID or Passphrase?

Follow the steps linked here for resetting your Login ID and/or Passphrase.