SouthEast Bank of Cookeville, TN (Willow Ave)

I’m going on a trip abroad and I’d like to use my debit card. Is that possible?

Absolutely! To ensure a smooth experience, please reach out to our customer service team at 844-732-2657 or visit your local branch. Just let us know the dates and locations of your travel, and we’ll take care of the rest!

Can I change/reset my PIN number?

Of course! Simply give us a call at 800-992-3808. We’ll ask for a few details to verify your identity, such as your card number, the 3-digit security code, the last 4 digits of your social security number, and your phone number. Once that’s done, we’ll assist you in resetting your PIN.

I’ve forgotten my password for online banking. What should I do?

No worries, we’re here to help! For security reasons, we can’t discuss sensitive information through email. To reset your password, please give us a call at 844-732-2657. We’ll guide you through the process and get you back into your online banking account in no time.

Can I get a loan for a property located outside of Tennessee?

Currently, we only offer loans for properties within Tennessee. If you’re looking to finance a property within the state, we’re more than happy to assist you with that!

What’s the number I can call 24/7 to check my balance?

To check your balance anytime, simply dial 866-401-7328. Make sure to have your account number handy. If you’ve never used the service before, your PIN will be the last four digits of your social security number.

Which branches have Coin Machines?

If you’re looking for Coin Machines, you can find them at our Athens, Cleveland, Cookeville 10th Street, and Decatur branches. They’re there to make your banking experience easier and more convenient!

Do you have notaries available at your branches?

Absolutely! We have notaries available at our branches, and they’re here to assist our customers.

I noticed a transaction on my account that I didn’t authorize. What should I do?

First, reach out to the vendor associated with the transaction to gather more information. Then, contact the number on the back of your card to ensure your card is cancelled for your security. Finally, visit your local branch, where our staff will assist you in filing a dispute and resolving the issue promptly.

Are there any branches open on Saturdays?

On Saturdays, our branches operate exclusively through the drive-thru service at the following locations: Athens, Cleveland, Cookeville Willow, Dayton, Decatur, and Spring City.