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Digital Wallet
There's an Easier Way to Pay

Your digital wallet just got more rewarding

Digital wallets make checkout more secure - and more rewarding - than ever. When you see the contactless payment logo at checkout, simply hold your phone over the retailer's payment terminal, and you're good to go.

When you activate and use your digital wallet through Apple Pay®, Google Pay® or Samsung Pay®, you’ll also be entered in our monthly drawing to win $125. Review the full contest terms and conditions here.

Download the app to get started:

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Why to Use a Digital Wallet

Digital wallets store your debit or credit card information in a secure mobile app for easy checkout. To use a digital wallet, just hold your phone over the retailer's payment terminal and you're good to go. Best of all, digital wallets are packed with safety features to protect your personal information.

 

Secure personal information with Apple Pay®, Google Pay® and Samsung Pay®.

Tokenization secures your personal information

Manage credit and debit cards from your mobile device

Digital wallets give you easy access to your cards

Enjoy the same account perks you love

You'll continue to accrue any rewards your cards offer

Make contactless payments with your digital wallet

Contactless payments make checkout quick and convenient

Your cards will remain password protected

Digital wallets offer password protection for your cards


 

Man using a digital wallet to pay for lunch

Digital Wallet Security Features

Digital wallets like Apple Pay®, Google Pay® and Samsung Pay® also offer a number of security benefits you're sure to love. Click below to learn about the many security benefits of digital wallets, and how they protect your personal information. 

Digital Wallet FAQs

  • What is a digital wallet?

    A digital wallet is an electronic way to store your credit and debit cards. With a digital wallet, you can make payments from your mobile device without having to carry physical copies of the cards when you shop. Digital wallets are a secure, easy way to access your payment information without keeping up with a bulky billfold.

  • Are digital wallets safe?

    Digital wallets are as safe as, and in many ways safer than, physical wallets. With security features including password protection and tokenization, digital wallets ensure your card information remains protected at all times. If you misplace your mobile device, Apple and Samsung offer "Find My Phone" features, so you can locate your digital wallet quickly and easily. Additionally, Android users can locate their phones using Google's Play Protect app.

  • What is Tokenization?

    Tokenization is the process by which digital wallet apps like Apple Pay®, Google Pay® and Samsung Pay® produce unique, single-use tokens for each purchase instead of providing your card number to the retailer. This protects your personal information by keeping your card details safe and secure.

  • How do I add my SouthEast Bank debit card to my digital wallet?

    Activating your digital wallet is simple and secure. Follow these steps to get started:

    1. Visit the App Store or Google Play Store on your mobile device.
    2. Download Apple Wallet, Google Pay or Samsung Pay. Please note, these apps may be pre-installed on some devices.
    3. Open the digital wallet app on your device.
    4. Follow the prompts to add a new card, then enter the card information. Detailed instructions for adding your card are available at the links below:
    1. Follow the prompts to complete activation, then return to the digital wallet screen to verify that the card appears. You may receive a confirmation code by text or email as part of the activation process.

    For questions about activating your digital wallet, contact the SouthEast Bank activation hotline at 844-353-4244. Hotline hours are Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 9 a.m. to 1 p.m

    To learn more about activating and using your digital wallet, click below for SouthEast Bank's digital wallet reference guide.

    LEARN MORE

 


 

Ready to Get Started?

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$125 Giveaway Terms & Conditions

On the first Monday of each month, SouthEast Bank will randomly select one entry for a $125 bonus based on the previous month's debit card transactions made using their device's digital wallet or alternative entry procedures. Once a recipient is randomly chosen, the individual will be contacted via phone by a SouthEast Bank representative and must agree to participate in the bonus program.

The bonus amount will be either deposited into the customer's account within ten (10) business days of being selected or provided in the form of a gift card in the event that a non-customer entry is drawn. If no participation confirmation is received within seven (7) calendar days of being selected, another eligible SouthEast Bank debit card digital wallet user or alternate entrant will be randomly chosen. If a non-SouthEast Bank customer is randomly chosen, a $125 VISA® gift card will be awarded. The winner cannot be a recipient of another prize or cash bonus within the same calendar year.

To be eligible for the bonus, the entrant must:

  • Complete at least one (1) transaction equaling $1 or more using their SouthEast Bank debit card on their device's digital wallet within the monthly timeframe or submit an alternate entry form
  • Be at least 18 years old or older

Alternate entries will be accepted to enter the monthly drawing by mailing their entry to SouthEast Bank, c/o Marketing Team, at 12700 Kingston Pike, Knoxville, TN 37934. Entry letters must be labeled "SouthEast Bank Digital Wallet Drawing Entry" and include the participant's first and last name, email address and phone number. Limit one (1) alternate entry per participant per day.

To receive the bonus, the account must be in good standing. Employees of SouthEast Bank and its affiliates are not eligible. SouthEast Bank reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the promotion with or without cause. Any attempt by an applicant to deliberately undermine the legitimate operation of the promotion may be in violation of criminal and civil laws. Should such an attempt be made, SouthEast Bank reserves the right to seek damages to the fullest extent permitted by law. 
 
This promotion is subject to all applicable federal, state, and local laws and regulations. Void where prohibited. Winner is responsible for all applicable taxes on bonus amount.