SouthEast Bank is committed to ensuring the security of your accounts and information. You can rest assured knowing that your finances are protected by sophisticated technology and services.
Online Banking - Android Issues
Having issues accessing your online banking with your Android phone? Our online provider no longer supports operating
systems for the Android version KitKat (4.4) or lower. In order to ensure no interruptions in service, please upgrade to Lollipop (5.0) or higher. .
All of our debit cards can receive 24/7 fraud protection with SouthEast Bank Verifi. Enrollment is free.
How the SouthEast Bank Verifi notification system works:
- Enrollment - By having a SouthEast Bank debit card, you are enrolled in SouthEast Verifi. You can choose your method of communication - a phone call or text message*. If you prefer a text message, you don't have to do anything. Please note that the main phone number listed will be the one used for notification and that could delay notification of potential fraud. Our Customer Care Center or your local branch to can assist you in choosing phone notifications*.
- Notification - SouthEast Bank Verifi will monitor your debit card purchases 24/7. If your debit card is used for a transaction which shares characteristics commonly associated with unauthorized purchases, the purchase will be declined and we will contact you by either phone or text message notification.
- Authorization - If you verify that the transaction is authorized you must have the transaction run again at the point of sale. You can then continue with no interruptions. If you report the transaction as unauthorized, we will disable your current card in an effort to prevent additional fraudulent activity from occurring.
* Standard text messaging rates may apply.
Best Security Practices for Users
Although we may contact you by phone, text, or email, we will never initiate communication by asking for your account number, PIN, password, or other personal information. If you are uncertain about the source of anyone claiming to represent SouthEast Bank, please call 1-844-SEBANKS.
Phishing is the attempt to obtain sensitive information such as usernames, passwords, and credit card details (and, indirectly, money), often for malicious reasons, by disguising as a trustworthy entity in electronic communication. Learn more about phishing and how to protect yourself from this scam.
Think of how many times a day you share your personal information. You may write a check at the local grocery store, apply for a credit card, mail your tax return, or make a purchase via the Internet or phone. With each transaction, you share your personal information: your bank and credit card account numbers, your income, your social security number, your name, address, and phone number. Unless you live your life in a bubble, you can't prevent the stealing of your personal information, but you can minimize the risks of this crime happening to you. Learn how to protect yourself from identity theft.
Elder Financial Abuse Awareness
Every year, millions of seniors fall victim to financial fraud. Studies show elder financial abuse costs seniors approximately $2.9 billion each year. SouthEast Bank urges older customers and their trusted caregivers to safeguard all personal information and stay alert to the common signs of financial abuse. Here are 14 tips for stopping elder financial abuse in its tracks.
Mobile Device Safety
Keeping your smartphone or tablet safe from cyber-criminals is just as important as securing your desktop or laptop. Here are the basic steps you can take to secure your mobile devices.