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Your Security

Your safety and security is what matters most. Learn more about SouthEast Verifi, our free 24/7 fraud protection program that actively monitors your debit card transactions and will alert you if suspicious activity occurs. While you're here, discover the banking security features and resources that can help protect you from identity theft and fraud. 

Security Reminder:

Although we may contact you by phone, text, or email, we will never initiate communication by asking for your account number, PIN, password, or other personal information.

If you are uncertain about the source of anyone claiming to represent SouthEast Bank, please call 1-844-SEBANKS.

 

SouthEast Verifi

Notifications, your way. Every SouthEast Bank debit card customer is enrolled in SouthEast Verifi, and will automatically receive notifications via text message*. If you prefer a phone call, just reach out to our Customer Care center to change your notifcation settings. 

SouthEast Verifi will monitor your debit card purchases 24/7. If your debit card is used for a transaction which shares characteristics commonly associated with unauthorized purchases, the purchase will be declined and we will contact you by either phone or text message notification.

If you verify that the transaction is authorized you must have the transaction run again at the point of sale. You can then continue with no interruptions. If you report the transaction as unauthorized, we will disable your current card in an effort to prevent additional fraudulent activity from occurring.

*Standard text messaging rates apply. Please note that the main phone number listed will be the one used for notification and that could delay notification of potential fraud.

  • What is SouthEast Verifi?

    All of our debit cards can receive 24/7 fraud protection with SouthEast Verifi. Enrollment is free. 

    By having a SouthEast Bank debit card, you are enrolled in SouthEast Verifi. You can choose your method of communication - a phone call or text message*. If you prefer a text message, you don't have to do anything. Please note that the main phone number listed will be the one used for notification and that could delay notification of potential fraud. Our Customer Care Center or your local branch to can assist you in choosing phone notifications*.

    SouthEast Verifi will monitor your debit card purchases 24/7. If your debit card is used for a transaction which shares characteristics commonly associated with unauthorized purchases, the purchase will be declined and we will contact you by either phone or text message notification.

    If you verify that the transaction is authorized you must have the transaction run again at the point of sale. You can then continue with no interruptions. If you report the transaction as unauthorized, we will disable your current card in an effort to prevent additional fraudulent activity from occurring.

    * Standard text messaging rates may apply.

  • Will Southeast Bank Ever Ask for My Personal Information?

    No. Although we may contact you by phone, text, or email, we will never initiate communication by asking for your account number, PIN, password, or other personal information. If you are uncertain about the source of anyone claiming to represent SouthEast Bank, please call 1-844-SEBANKS.

    We will only contact you using the phone number associated with your account. If we initiate contact with you, for example, by calling you, we will not allow personal banking information to be discussed. Should these details be necessary to address your banking issue, a call center representative will ask that you hang up and call us back directly so you know you're speaking with an actual bank representative. 

  • How Can I Notify SouthEast Bank If I Feel I've Been a Victim of Fraud?

    If you think you've been a victim of bank fraud, please call 1-844-SEBANKS immediately. To report a lost or stolen card, call
    1-833-221-8631.

  • How Can I Protect Myself From Identity Theft?

    How many times a day you share your personal information? From writing a check, applying for a credit card, or making a purchase online, with each transaction, you share your personal information. Learn how to minimize the risks and help protect yourself from identity theft. Click here.

  • How Can I Protect My Mobile Devices?

    Keeping your smartphone or tablet safe from cyber-criminals is just as important as securing your desktop or laptop. Explore some basic steps you can take to secure your mobile devices. Learn more.

  • What is Phishing?

    Phishing is the attempt to obtain sensitive information such as usernames, passwords, and credit card details (and, indirectly, money), often for malicious reasons, by disguising as a trustworthy entity in electronic communication. Learn more.

  • What is Malware?

    Malware, or "malicious software", is a computer virus designed to gain access to your files, sensitive information, programs or other systems on your computer. Malware is commonly spread by clicking infected links and downloads, or visiting unsafe websites.

  • What is Shoulder Surfing?

    "Shoulder surfing" is the term used when a thief attempts to steal your personal information by lingering behind you at an ATM or at a public computer. Always be mindful of your surroundings.

  • What is Vishing?

    "Vishing" — a combination of the words "voice" and "phishing" — is fraudulent phone call or voicemail that attempts to deceive you into sharing your personal information, such as, your ATM pin number or banking account number. The scammers could trick you into thinking they're from the government, your bank, or any reputable company. They may manipulate caller ID to appear legitimate or even block visibility into who's calling. 

  • What is Elder Financial Abuse?

    Every year, millions of seniors fall victim to financial fraud. Studies show elder financial abuse costs seniors approximately $2.9 billion each year. SouthEast Bank urges older customers and their trusted caregivers to safeguard all personal information and stay alert to the common signs of financial abuse. Learn more.